New Rules for FASTag Transactions in India: What You Need to Know

The National Highways Authority of India (NHAI) has implemented new regulations for FASTag transactions, effective from February 17, 2025. These changes aim to enhance toll payment efficiency, reduce transaction errors, and curb fraudulent activities on India's highways.

Key Changes in FASTag Regulations

1. Transaction Validation Based on FASTag Status

   • Inactive FASTags: Transactions will be declined if the FASTag has been inactive for more than 60 minutes before reaching the toll plaza and remains inactive for at least 10 minutes after passing through. This measure ensures that only active and valid FASTags are used for toll payments.

   • Blacklisted or Low-Balance FASTags: If a FASTag is blacklisted or marked as having a low balance for over 60 minutes prior to arrival at the toll booth, the transaction will be declined. Vehicles with such FASTags will incur a penalty, being charged twice the standard toll fee. This policy encourages users to maintain sufficient balance and ensures the integrity of the toll collection system.

2. Recharge Window for Declined Transactions

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   • Users now have a 10-minute window to recharge their FASTag after a transaction is declined due to inactivity or low balance. If recharged within this timeframe, the user qualifies for a penalty refund and will be charged only the standard toll fee. This provision offers flexibility and ensures that genuine users are not unduly penalized.

3. Chargeback Policy for Banks

   • Banks managing FASTag transactions can initiate chargebacks for incorrect deductions related to blacklisted or low-balance FASTags only after a mandatory 15-day cooling period. This structured approach allows for thorough investigation and resolution of disputes, ensuring fairness for both users and service providers.

These regulatory changes necessitate that FASTag users remain vigilant about their account status to avoid inconveniences and penalties.

• Regular Balance Checks: Users should routinely monitor their FASTag balance to ensure it is sufficient for upcoming journeys. Setting up automatic recharge options or reminders can help maintain adequate funds.

• Timely Issue Resolution: In case a FASTag is blacklisted or encounters issues, users should address the problem promptly, preferably within the 60-minute window before reaching a toll plaza, to prevent transaction declines and penalties.

• Understanding Error Codes: Familiarity with error codes, such as error code 176 (indicating a declined transaction due to inactivity or blacklist status), can help users quickly identify and rectify issues.

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Steps to Check FASTag Status

To facilitate users in managing their FASTag accounts, the National Payments Corporation of India (NPCI) provides an online portal to check FASTag status:

1. Access the Portal: Visit the NPCI FASTag status check page at https://www.npci.org.in/what-we-do/netc-fastag/check-your-netc-fastag-status.

2. Enter Vehicle Details: Input your vehicle number as prompted.

3. View Status: The portal will display the current status of your FASTag, including balance and any blacklist indications.

Regularly checking this status can help users stay informed and avoid potential issues at toll plazas.

The NHAI's updated FASTag regulations are designed to enhance the efficiency and security of toll transactions across India's highways. By staying informed and proactive—regularly monitoring FASTag status, maintaining sufficient balances, and promptly addressing any issues—users can ensure seamless travel experiences and avoid unnecessary penalties.